Business process automation
Automate the workflow that runs across your connected systems.
Integration
Systems integration and API development
Bytelink Technologies connects the software your business runs on. Information is entered once and stays consistent everywhere it is needed. The work goes through each system's API, or application programming interface, which is how one system lets another read and write its data. Bytelink Technologies provides these API integration services from Brisbane, for organisations across Australia. The price is a fixed price or day rate, agreed in writing.
What systems integration means
A business runs on several products that each do one job. They cover accounting, customer relationship management (CRM), booking, online sales, human resources, document management and email. Integration makes them work as one system. A new customer in the CRM appears in accounting. A paid invoice updates the job. A booking reserves the stock.
Integrations use the products' APIs, webhooks and scheduled synchronisation. A webhook is a message one system sends to another the moment something happens. Where you need other systems or partners to reach your own data, Bytelink Technologies builds a custom API for it.
Problems integration solves
- Staff copy details between systems, and the copies drift apart
- Nobody is sure which system holds the correct version of a record
- Reports start with exporting spreadsheet files from 3 places
- A useful product cannot be adopted because it cannot exchange data with your accounting system
- Website enquiries and online orders are retyped into back-office systems
- Partners or customers need data that you can only send by email
Examples of integrations Bytelink Technologies builds
Accounting integration
Customers, invoices and payments kept consistent between your operational systems and your accounting package through its API.
Website form to CRM
Each website enquiry is written to your CRM through its API, with the lead source recorded, so nobody retypes it.
Booking, orders and stock
Bookings and online orders update availability and inventory through webhooks, so stock levels stay accurate the moment something changes.
Email, calendar and file platforms
Connections to your email, calendar and document platform, so workflows can read and file email, schedule appointments and store documents.
A custom API
A secure API so your own applications, partners or customers can work with your data.
Data for reporting
Data from several systems collected into one reporting database on a schedule, with each source's API or export as the feed.
Who it is for
Growing businesses
Teams that have added products one at a time and now spend hours moving data between them.
Professional services firms
Practices that need matter, client and billing records to agree across practice management, email and accounting tools.
Organisations with partners
Businesses that exchange orders, bookings or reports with suppliers, customers or agencies.
What you can expect
- Information entered once and correct in every system
- Fewer hours of copying, checking and reconciling
- Reports built from current data collected from each system
How an integration project runs
Discovery
Bytelink Technologies checks each system's API, export options and vendor terms, and maps the data that must flow between them.
Design
The design fixes the direction of each data flow, the rules for matching records and the handling of failures, with a scope and a price.
Build and test
Bytelink Technologies builds the integration and tests it against copies of your real data, including the awkward cases.
Launch and monitor
The integration starts on a controlled set of records, and your team checks the results before it carries the full volume.
Technology
Questions about systems integration
What if one of our systems does not have an API?
Bytelink Technologies integrates systems without an API through other routes. The options are direct database access, scheduled exports, email-based import or, as a last resort, automation of its user interface. Bytelink Technologies assesses how reliable each option is, and checks the vendor's terms, before it recommends one.
Should data sync in real time or on a schedule?
Data should sync in real time, through webhooks, for things customers notice, such as bookings and stock. A schedule suits reporting and reconciliation, and it is simpler and cheaper to run. Many integrations use both.
What happens when a vendor changes its API?
When a vendor changes its API, the integration needs a small update, and vendors usually announce changes in advance.
Related services
Custom software development
When the missing piece is a system of its own.
AI applications and intelligent automation
Bring AI into workflows through the same connections.
Start a conversation about your project
Tell Bytelink Technologies what you want to build, fix or automate. It replies by email with next steps and, where it helps, suggests a first conversation about the problem.